Privacy Policy

Depending on how you interact with Silky NYC, we may collect information such as:

• Name and contact information;
• Email address;
• Telephone or mobile phone number;
• Information submitted through forms on our Site;
• Information related to inquiries, appointments, or requested services;
• Communications you send to us;
• Information you voluntarily provide through reviews, feedback, or other submissions; and
• Technical information about your use of our Site, such as IP address, browser type, device information, and general website activity.

We only request information that is reasonably necessary for the purpose for which it is collected.

Silky NYC may use information we collect to:

• Respond to inquiries and customer requests;
• Provide, coordinate, and manage requested products or services;
• Schedule and manage appointments;
• Send appointment confirmations, reminders, and service-related communications;
• Respond to customer support requests;
• Communicate with you about your interactions with Silky NYC;
• Process transactions where applicable;
• Improve our Site, services, and customer experience;
• Maintain the security and functionality of our Site;
• Comply with applicable legal and regulatory requirements; and
• Carry out other purposes disclosed at the time information is collected or with your consent.

If you voluntarily provide your mobile telephone number and separately opt in to receive SMS communications from Silky NYC, we may use your phone number to send text messages related to your interactions with us.

These messages may include appointment confirmations, appointment reminders, scheduling updates, customer service communications, and other service-related notifications for which you have provided consent.

SMS consent is not a condition of purchasing any product or service from Silky NYC.

We do not sell or share SMS opt-in consent or mobile telephone numbers for third-party marketing purposes.

Message and data rates may apply depending on your mobile carrier and wireless plan. Message frequency varies based on your interactions with Silky NYC.

You may opt out of SMS communications at any time by replying STOP to the message you receive. You may reply HELP for assistance.

After opting out, you may receive a confirmation message and will no longer receive SMS messages from us unless you separately opt in again.

Silky NYC may share personal information when reasonably necessary to operate our business and provide requested services.

This may include sharing information with:

• Service providers that help us operate our website or business;
• Scheduling, communications, payment, hosting, or technology providers;
• Professional advisors where reasonably necessary;
• Government authorities or law enforcement when required by law; and
• Other parties when necessary to protect our rights, property, safety, users, or the public.

We do not sell SMS opt-in consent or mobile telephone numbers to third parties for their own marketing purposes.

Our Site may use cookies, pixels, analytics tools, and similar technologies to help operate the Site, understand how visitors use the Site, improve website performance, and provide a better user experience.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect some functionality of the Site.

Our Site may use third-party services to support functions such as website hosting, scheduling, communications, analytics, payment processing, or other business operations.

Third-party providers may process information according to their own privacy policies.

Our Site may also contain links to third-party websites. Silky NYC is not responsible for the privacy practices, content, or security of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

We take reasonable measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and the circumstances under which it was collected.

Depending on applicable law, you may have rights regarding your personal information, which may include the ability to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Request information about how your personal information is used or shared; and
• Opt out of certain communications.

You may also unsubscribe from marketing communications by following the instructions included in those communications.

For SMS communications, you can opt out at any time by replying STOP.

To make a privacy-related request, please contact us using the information provided below.

Our Site and services are not intended for children under the age of 18.

We do not knowingly collect personal information from individuals under 18 through our SMS messaging program or knowingly permit individuals under 18 to participate in that program.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

By voluntarily providing information through our Site or other communication channels, you consent to the collection and use of that information as described in this Privacy Policy, subject to applicable law.

Where separate consent is required, including consent for SMS communications, we will obtain that consent through an appropriate opt-in process.

Silky NYC may update this Privacy Policy periodically to reflect changes in our business, services, technology, or applicable legal requirements.

The updated Privacy Policy will be posted on https://silknyc.com with a revised effective date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

If you have questions about this Privacy Policy or how Silky NYC handles your information, please contact us:

For SMS-related assistance, you may also reply HELP to any SMS message received from Silky NYC.